Career Listings

Believe Resourcing currently has a number of vacancies available. Whether you’re starting a new career or looking for a change of environment or location, you can browse our available listings below and apply directly. 

Job Title
Fraud Prevention Analyst
Employment Type
Full Time
Experience
2 years
Salary
25000
Job Published
08 March 2022
Job Reference No.
2288660518

Job Description

WHY YOU SHOULD APPLY:

Besides their very own mini penalty shootout, putting a green and cricket pitch smack bang in the middle of their office, they have a very special canteen area where they enjoy company-subsidized meals, barista-crafted coffee, and FIFA console gaming, foosball, and special themed employee get-togethers. Employee wellness, balance, and motivation go hand-in-hand with their work-hard ethos making this a place like no other!

The notion of giving back to local communities holds a very special spot in their core values as they make time to participate in a variety of initiatives throughout the year. Everything from raising money to aid teachers, furry friends, and victims of the unexpected, to blanket drives, books, and clothing collections, they do it all - they have even built housing for families in need! All in all, each initiative is carefully considered, planned, and greatly enjoyed by all employees.

Benefits:

  • Medical Aid (50/50) – Discovery for you and your direct family
  • Vitality (50/50)
  • Daily lunch
  • Study benefits
  • Fun working environment
  • Performance bonus paid in December
  • Annual increases in February

 

Main purpose of the role and job summary:

The Fraud Prevention Agent will be responsible to mitigate fraudulent activity during the various phases of their customer life cycle. This will be achieved by identifying patterns or anomalies which are outside of ordinary customer behavior. Monitoring and reviewing of high–risk transactions are required and the role further necessitates reporting of findings to escalated parties. There is a need for interaction with both internal and external parties to explore, suggest and motivate best practices to management.

Key Responsibilities:

  • Monitor real-time queues and identify #high-risk transactions within the business
  • Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other #fraudulent activity.
  • Identify fraudulent transactions and cancel these.
  • Resolve queued transactions within the service level agreements to #reduce potential revenue losses.
  • Interact with banks and customers to validate the information and to confirm or cancel transactions.
  • Resolve customer issues within the scope of the existing service level.
  • Monitor constantly customer and transactional records to #identify unauthorized transactions and fraudulent activity.
  • Maintain #fraud analysis models to improve the efficiency and effectiveness of the company.
  • Ensure confidentiality of all information collected during #investigation.
  • Determine existing fraud trends by analysing accounts and transaction patterns.
  • Identify system improvements to #prevent fraud.
  • Recommend #anti-fraud processes for changing transaction patterns.
  • Recommend new #software tools used for fraud detection, prevention, and reporting.
  • Generate #suspicious activity reports and risk management reports.
  • Review #SDD KYC for accounts deemed high risk.
  • Ensure accurate and appropriate responses.
  • Monitor disputed transactions for possible fraudulent transactions.
  • Serve customers by #resolving product and service problems,

SKILLS AND EXPERIENCE REQUIRED

Knowledge:

  • Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
  • Ability to use #pivot tables and work with an advanced statistical database and statistical methods and functions
  • Familiarity with fraud prevention issues and #suspicious transaction monitoring systems
  • #Fraud Prevention experience, diploma, or similar qualifications
  • Strong analytical skills
  • Ability to organize and analyze #complex data sets
  • Ability to easily grasp and comprehend fraud specific to a particular business unit and develop extensive user requirements as well as recommend automated solutions to reduce those risks
  • Experience using data mining/analytical tools and #KYC automated solutions as an asset
  • Strong #research skills and experience working with #online research tools

Attributes/Abilities:

  • Strong interpersonal and organizational skills
  • Successful candidates must be detail-oriented and maintain all information confidential
  • Experience reviewing and analysing #KYC documentation
  • Experience performing thorough analyses of customer information
  • Experience preparing #suspicious activity reports (SARs)
  • Experience conducting investigations relating to Fraud prevention beneficial

OTHER MANDATORY REQUIREMENTS:

 

  • At least two years experience in financial services data analysis
  • At least 3 years experience in fraud analyst 
  • Must be willing to work shifts as our business is a 24-hour operation. The candidate will be required to work on a rotational shift basis which includes work over weekends and public holidays.
  • Must have reliable transport and a valid driver’s license.
  • Flexibility in respect of working overtime as
  • Ability to multi-task and handle several different projects
  • Strong work ethic and attention to detail
  • Proficient time management skills

Benefits:

  • Medical Aid
  • Vitality
  • Pension Fund
  • Group Life Assurance
  • Performance Bonus
  • Study Assistance
  • Subsidized meals

Skills

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