Career Listings

Believe Resourcing currently has a number of vacancies available. Whether you’re starting a new career or looking for a change of environment or location, you can browse our available listings below and apply directly. 

Job Title
Fraud Manager
Employment Type
Full Time
Experience
5 to 7 years
Salary
Negotiable
Job Published
05 May 2022
Job Reference No.
499681142

Job Description

Our client proudly offers industry leading Customer Service, Risk/Fraud and Tech Development services to an international client base. Their expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. Their top talent team enables them to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.

 

Purpose of the Role

To manage and maintain the operations team of the Central Fraud team and develop the whole department. 

 

Key Responsibilities:

  • Handle escalations from our Licensees and 3rd party organisations
  • Develop and optimize new and existing processes, infrastructure, strategies, and tools, utilized to identify, and manage fraud risk
  • Ensure suspicious activities are promptly investigated, handled in a timely and appropriate manner, working with the respective stakeholders where applicable
  • Provide strategic insights via regular high-quality reporting to the management team
  • Act as an escalation resource for cases that require more in-depth investigation and knowledge
  • Oversee the flow of daily operations ensuring that all tasks of the team are done in an accurate and efficient way
  • Monitor team performance, KPIs and SLAs and motivate the team to achieve goals
  • Work closely with QA to ensure service levels are met and any training gaps are fulfilled
  • Monthly Team feedback sessions and managing progress of direct reports.
  • Recruitment of team members, subject to agreed criteria
  • Hold weekly meetings with Quality Assurance Team Leader to close any performance gaps for the team
  • Be the subject matter expert in your vertical
  • Hold weekly meetings with department Team Leaders (Payment Ops, Verifications, QA)
  • Document and send via email any personal improvement discussions held with individual team members to management and to the individual

 

Requirements:

  • Experience of working in an ecommerce business
  • Experience of working in risk & fraud mitigation function and understanding the regulatory requirements.
  • Making operational and process decisions
  • Experience in handling & mentoring people and holding healthy discussions.
  • Experience in documentation and effective communication
  • Effective business decision making skills, be able to think on your feet
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Leadership experience, handling people and their work
  • Extensive knowledge of Anti Money Laundering Regulations and Responsible Gaming
  • Experience in working for an international contact centre
  • Ability to work in a multi-dimensional environment
  • Grade 12 or equivalent
  • Attention to detail and time management skills
  • Managerial experience and online gaming experience would be preferred

If this sounds like you, we'd love to hear from you!

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