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Overview

Reference
HSSA

Salary
ZAR/month – Totally negotiable

Location
Cape Town — South Africa

Job Type
Full-time

Posted
19 November 2020

 

Hindi Speaking Customer Service Agent

Shift work on rotation: Subject to change

Salary: highly negotiable

ONLY HINDI SPEAKERS WILL BE CONSIDERED

 

My Client specializes in 24/7 all-round customer support for online marketing to a global client base, they strive to provide only the highest level of customer care possible, no matter the time.

 

Key Performance Areas: 

  • Identify the needs of the end-user 
    • Answer chats, calls and respond to emails 
    • Research required information using available resources
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter and update customer information into system 
    • Identify and escalate priority issues
    • Follow up customer calls where necessary

Qualifications and Experiences:

  • Completed Matric
    • Customer Service Experience
    • Fluent in Hindi
    • Permission to work and live in South Africa

Your duties will include but not limited to:

  • Promotion driven interventions, inbound (and/or outbound when required)
    • Customer relationship building and management by maintaining customer notes and paying attention to customer cues
    • Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media
    • You will be required to stay abreast with customer centre SLA’s as teamwork will be required to maintain and exceed the expectations set. 
    • Ensure that more complex customer issues are followed up and resolved in a timely manner (by following a defined escalation path when required)

Knowledge and Skills:

  • Strong customer service skills; ability to create rapport with customers, via telephone, chat and email
    • Fluent in spoken & written Hindi
  • Strong communication skills (verbal and written) – especially: empathy, active listening skills, with the ability to “read between the lines”
    • Excellent organization, multi-tasking and time management skills
    • A proven ability to see problems through to their resolution
    • An excellent history of attendance and adherence to work schedules
    • Demonstrated literacy in MS Office (Outlook, Word and Excel)
    • Prioritize tasks in a busy environment
    • Proven passion for customer service and excellent CRM skills 
    • Pro-active organised and strong personal drive 
    • Ability to work shifts
    • Valid driver’s license and own transport is advantageous