MANAGER: IT SERVICE DESK, Cape Town

By 4th October 2019 No Comments

MANAGER: IT SERVICE DESK, Cape Town

Job Description

MANAGER: IT SERVICES DESK

The annual remuneration package, including benefits, is negotiable between R578574 to R680673, depending on experience and qualifications.

BENEFITS:

  • Free tuition for whatever you would like to study
  • 90% on tuition for your direct family members
  • Annual increase
  • If not based in Cape Town, relocation costs are covered

Are you dynamic, motivated and passionate about customer service and IT? Apply your outstanding interpersonal and management skills as Manager of the IT Service Desk Support Team. The team is responsible for researching desktop technologies and resolving ICT support calls logged by University staff and students.

Responsibilities:

  • Managing a skilled team of IT Service Desk consultants and a pool of student assistants
  • Recruitment, coaching, and motivating staff
  • Planning, prioritizing and scheduling team activities
  • Ensuring excellent levels of customer service through daily operations that meet key performance indicators
  • Managing projects
  • Ensuring communication and collaboration with other IT staff and end-users
  • Providing technical leadership
  • Controlling expenditure

Minimum requirements:

  • A tertiary qualification (NQF 6 or higher)
  • At least two years of management experience
  • A minimum of 6 years’ experience in an ICT and customer service environment, with 2 of them at a managerial level
  • Demonstrated knowledge of customer service, IT technologies and call centre management
  • Project management experience
  • Expenditure control experience
  • Excellent communication and interpersonal skills
  • A customer service focus
  • The ability to work independently and under pressure
  • Planning, prioritisation, problem-solving and analytical skills
  • Ability to develop and maintain relationships
  • Capacity to contribute effectively and creatively to a team

Remuneration

The annual remuneration package, including benefits, is negotiable between R578574 to R680673, depending on experience and qualifications. BENEFITS: Free tuition for whatever you would like to study 90% on tuition for your direct family members Annual increase If not based in Cape Town, relocation costs are covered

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