Spanish Risk Analyst, Cape Town

By 11th October 2019 No Comments

Spanish Risk Analyst, Cape Town

Job Description

Spanish Risk Analyst

Cape Town

R18000 – R20000 CTC

Founded in 2012, they are an online technology and services company with offices in Malta, London, Gibraltar and Cape Town.

Purpose of the Role:

To ensure that all compliance related checks and internal checks are carried out to prevent financial fraud and game fraud

 

Responsibilities:

 

  • Verify customer documents pertaining to accounts from the Spanish region
  • Communication and coordination with the support team towards Risk/Fraud related contacts with the customer. 
  • Carry out Risk related checks on all accounts, pertaining to financial & game-related fraud
  • Verify deposits, withdrawals, account activity during any communication pertaining to the user account
  • Investigate cases & liaise with different departments within the organisation and coordinate with them on all facets of the process.
  • Preparation of case studies, documentation and profiling of customers.

 

Knowledge/Expertise/Qualifications:

Essential:

  • Fluent in Spanish and English
  • Permission to work in South Africa
  • Be based in Cape Town/South Africa
  • Experience in handling customer interaction in Spanish
  • Experience of working in an E-commerce business
  • Experience of working in risk mitigation function for an online company
  • Ability to work in different shifts
  • Ability to handle communication in English

Desired:

  • Experience in working for an international contact centre
  • Experience of working in risk mitigation function for an online business

Remuneration

R18000 - R20000 CTC per month

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