Local Insights Series – Spotlight on Cape Town
Welcome to our Local Insights series, where we dig into what’s shaping Cape Town’s industries. Today, we’re putting the spotlight on Century City—arguably the best location for BPO growth. While this piece focuses on the outsourcing industry, the bigger picture is how local trends are reshaping recruitment across tech, finance, healthcare, and beyond. So, stay tuned for more straight-shooting insights from the heart of Cape Town.
Now, let’s talk business.
When most people think of Cape Town, they picture Table Mountain, the V&A Waterfront, or Camps Bay sunsets. But for anyone in the BPO game, there’s only one place that should be on your radar:
Century City.
It’s not just another corporate hub—it’s where efficiency, talent, and cost-effectiveness collide. If you’re running (or launching) a BPO in South Africa, here’s why you need to be here.
1. Infrastructure That Actually Works
Nobody wants to run a business in an office stuck in 1998. Century City’s workspaces? Modern, high-tech, and built for productivity.
And let’s talk about Wi-Fi speeds—because in BPO, downtime is a disaster. Here, connectivity is rock-solid, so your teams can stay online, engaged, and efficient.
Bonus? Cape Town International Airport is just 20 minutes away, making business travel a breeze.
2. A Talent Pool That’s Hungry to Work
With universities like UCT and Stellenbosch churning out top talent, finding skilled candidates is faster here than in most other cities.
Want multilingual agents? Half the workforce here speaks two or more languages.
Recruitment happens 30% faster than in Jozi, meaning you spend less time hiring and more time scaling.
3. The Cost Advantage Is Real
Let’s talk numbers.
Running a BPO in Century City costs up to 25% less than in many global outsourcing hubs.
Office rent? Lower than Durban, cheaper than Joburg, and nowhere near the eye-watering prices in the US, Sydney or London.
That means more budget for tech, talent, and growth—instead of blowing it on office space.
4. Prime Location, No Traffic Headaches
Century City sits just outside Cape Town’s CBD, which means you get the business perks without the traffic hellscape.
And here’s a big win for international clients—our time zone lets you take a call with Berlin at 9 AM their time without starting your day at dawn.
5. A Business Community That Actually Works Together
Ever been to a networking event where people genuinely want to help? That’s Century City.
BPOs here collaborate instead of compete, making it easier to find partners, suppliers, and industry allies.
If you’re setting up, you’re not alone—you’re plugging into a network of businesses that want you to succeed.
6. Government Backing & Industry Growth
Cape Town isn’t just riding the BPO wave—it’s actively investing in it.
Initiatives like the Cape Skills Project are turning baristas into data analysts (yes, really).
And tax incentives? Plenty of them—especially for businesses creating jobs.
This isn’t just a place to set up shop. It’s a place where businesses thrive.
7. The Work-Life Balance That Keeps Talent Happy
Let’s be real—happy employees don’t quit. And in Century City, work-life balance isn’t just a buzzword.
It’s finishing a shift and heading to the beach. It’s grabbing a coffee at Canal Walk with zero stress. It’s working in a place where burnout isn’t the norm.
And that’s good for business.
The Bottom Line
Century City isn’t just another corporate district—it’s a strategic advantage.
If you’re in the BPO space, you need a cost-effective, talent-rich, and well-supported environment to scale successfully.
This is it.
BELIEVE RESOURCING
Looking to Build a High-Performing Team?
At Believe Resourcing, we’ve helped launch and scale BPOs across South Africa and beyond. Whether you need contingent recruitment or a full RPO solution, we’ve got you covered.
Let’s talk about how we can help you hire smarter, faster, and more cost-effectively.
Get in touch today.
